Video Transcript
With the complexity of healthcare today, next generation customer experiences have never been more essential.
Members want to quickly gather information about their health plan coverage through different channels, such as web portals or Customer Experience Center. However, complex medical terminology can make it difficult to understand the care different plans offer.
Combining over 20 years of healthcare operations experience with best in class generative AI solutions, Sagility is revolutionizing customer engagement.
Let’s take a look at Sagility Virtual Agent, just one of the Gen AI solutions that can help members. These solutions can help you reduce up to 30% of interactions through self service channels across various workflows, such as in network provider lookups, coverage details and medication updates.
For the calls that do come in, we enable fully automated interactions through our conversational AI driven virtual agents to handle increasingly complex call types such as prior authorization updates or correspondence requests.
Ava (Sagility Virtual Agent)
Hi, good morning, Mary. This is Ava, your Sagility care guide. How can I assist you today?
Mary (Member)
I need a list of in network doctors in my area.
Ava (Sagility Virtual Agent)
Got it. What type of provider do you need?
Mary (Member)
A doctor for my annual wellness exam.
Ava (Sagility Virtual Agent)
Thanks. I’ll find primary care doctors near you. Your zip code is 76345, correct?
Mary (Member)
Yes.
Ava (Sagility Virtual Agent)
Great. Would you like the list sent via text or email?
Mary (Member)
Email please.
Ava (Sagility Virtual Agent)
Done. You’ll receive it at mary.smith@gmail.com shortly. By the way, you’re eligible for a free health and wellness coach. Would you like details?
Mary (Member)
That sounds interesting.
Ava (Sagility Virtual Agent)
Awesome. I’ll send the details along with a link to schedule a consultation.
Voiceover 1
With our deep understanding of the healthcare ecosystem and Gen AI solutions, we can help you reduce the administrative burden on clinicians and on call agents, letting them focus on what they’re best at, providing quality care and experiences.
Don’t just meet your customers expectation. Exceed them with Sagility.
