Engagement Services
Tech-led services that improve member, provider, and patient experiences.
When Engagement Falls Short of Member, Provider, and Patient Needs
Traditional customer engagement models can’t keep pace with today’s expectations for faster, more connected support. Fragmented data, reactive workflows and inconsistent communication create friction across the member, provider, and patient journey. Health plans and providers need a unified, tech-led engagement strategy to strengthen experiences and streamline operations.
Real Results. Real Impact.
increase in call deflection
reduction in claims rework
improvement in Star Rating measures
Sagility’s Engagement Services Suite
Sagility’s Engagement Services Suite delivers tech-led, scalable engagement across every touchpoint in the member, provider, and patient journey. We combine intelligent automation, skilled teams, and omnichannel communication to drive faster resolution, better experiences, and more efficient operations.
Member Acquisition
Sagility helps health plans drive enrollment through consultative, personalized conversations led by experienced Medicare advocates, supported by scalable staffing across Medicare, under-65, and individual plans.
Key Capabilities
- Licensed enrollment and sales support
- Scalable staffing for seasonal and peak-volume periods
- Enrollment, retention, and plan education campaigns
- CMS test calls
Member & Patient Experience Operations
Sagility delivers fast, reliable member and patient support across voice, chat, email, and digital channels to improve experience, reduce friction and streamline operations.
Key Capabilities
- 24/7 contact center operations across voice and digital channels
- Multi-channel triage, resolution and escalation management
- AI-enabled routing, knowledge management and workflow automation
Sagi360
Sagility delivers real-time, end-to-end visibility into member and provider interactions to pinpoint friction, streamline workflows and improve experience.
Key Capabilities
- Omnichannel touchpoint analytics
- Repeat-call and root-cause identification
- Real-time performance dashboards
Decades of Partnership, Performance, and Progress.
Clients stay with Sagility for a reason: deep-domain expertise, measurable outcomes, and a true partnership approach. Purpose-built for healthcare and trusted by the nation’s top health plans and providers, we bring decades of experience and a proven ability to simplify operations and deliver lasting impact.
Straight from the Source
We’re more than a vendor, we’re a partner. Here’s what our clients have to say:
Sagility invests time to understand our business and develops innovative solutions that would not be possible without their deep operational knowledge.
Payment Integrity Lead,
National Health Plan
They are technology-enabled but prioritize business and partner outcomes above all else. It is not about promoting tools for their own sake — Sagility thoughtfully applies a broad range of capabilities to deliver solutions that drive measurable results. They truly put the client first.
Executive Director, Business Operations,
Healthcare Financial Services Company
The implementation was seamless, and their support team is outstanding. We’ve achieved 98% accuracy in claims processing and reduced our days in A/R from 45 to 28. Their technology is truly game-changing for healthcare providers.
Revenue Cycle Director,
Multi-specialty physician group
Case Studies
See how we’ve helped payers unlock millions in savings and streamline operations:
Insights & Resources
Stay informed with the latest thinking on healthcare payer operations:
Ready to Work Smarter with Sagility?
Let’s explore innovative solutions tailored to your needs—and get more done, together.