Customer Touchpoint Analytics Solution
Your 360-Degree View of Healthcare Operations
Health plans are under pressure to deliver seamless, efficient experiences, yet operational breakdowns continue to frustrate members and providers. Incorrect denials, repeat calls, and slow resolutions drive up costs and frustrate customers. Billing teams waste time on rework, while members face surprise bills and delays in care. Payers need a clear view of where breakdowns occur — and actionable insights to prevent issues before they escalate.
Real Results. Real Impact.
$
in realized benefits in the first year
reduction in claims rework
days average complaint resolution, down from 35
improvement in Star Rating measures
Sagi360: Turning Every Touchpoint into Insight
Sagi360 is Sagility’s Customer Touchpoint Analytics Solution, giving health plans a holistic view of payer operations across the entire member journey from the call center to claims management. Its proprietary Claims Touchpoint Ratio measures how many times members and providers must reach out to resolve an issue — turning customer effort into a clear indicator of satisfaction and efficiency. By uncovering friction points that cause repeat calls, denials, and costly rework, Sagi360 transforms operational noise into actionable intelligence. The outcome: faster resolutions, lower costs, and higher customer satisfaction.
Decades of Partnership, Performance, and Progress.
Clients stay with Sagility for a reason: deep-domain expertise, measurable outcomes, and a true partnership approach. Purpose-built for healthcare and trusted by the nation’s top health plans and providers, we bring decades of experience and a proven ability to simplify operations and deliver lasting impact.
Straight from the Source
We’re more than a vendor, we’re a partner. Here’s what our clients have to say:
Sagility brings deep operational and process expertise and pivots quickly in response to emerging needs. The team is highly receptive to feedback and takes action with minimal direction.
Associate Director, Payment Integrity,
National Health Plan
Sagility is a team I can count on to give their best effort and work diligently to complete any assigned task. They make excellent use of available resources to deliver work efficiently, effectively, and accurately.
Operations Specialist, Implementation, and Strategic Projects,
Regional Health Plan
Their strength lies in their flexibility and adaptability — stepping in to support any situation and responding quickly to issues. The Sagility team in Bangalore is a tremendous asset to the organization. The office environment and team culture make it feel as though you are walking into a client facility when on site.
Vice President, Operations,
Healthcare Financial Services Company
Case Studies
See how we’ve helped payers unlock millions in savings and streamline operations:
Insights & Resources
Stay informed with the latest thinking on healthcare payer operations:
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Let’s explore innovative solutions tailored to your needs—and get more done, together.