The healthcare journey is often filled with challenges for payers, providers, and members alike. Despite regulatory overhauls and technology advancements, payers still encounter hurdles to deliver consistent, positive experiences to their most critical stakeholders — providers and members. Rather than guessing where the problems lie, Sagility uses customer touchpoint analytics to shine a light throughout the entire journey, measuring interactions across a range of health care functions — contact center, prior authorizations, claims, grievances, appeals, rework, and payment integrity — to optimize experiences and processes.
Watch this on-demand webinar to discover how insight into customer touchpoints enables us to anticipate needs, streamline operations, and deliver a proactive, human-centered health care experience. Viewers will gain practical strategies to reduce avoidable inquiries, streamline processes, and create a more seamless experience that strengthens provider trust, enhances member satisfaction, and drives competitive advantage.
You’ll Learn About
- Identifying cross-functional bottlenecks across the payer value chain that yield actionable insights
- Expanding performance metrics to measure real stakeholder value across a range of customer touchpoints
- Unlocking competitive advantage by reducing provider abrasion, enriching member experience, and lowering operational costs
Featured Speakers
Srikanth Lakshminarayanan
Senior Vice President,
Center of Excellence for Healthcare Engagement Services,
Sagility
Ankur Verma
Vice President,
Everest Group
Krithika Srivats, MSOTR
Senior Vice President & Head,
Payer Operations,
Sagility
